As OT practices have started using Nota, they've sent us a ton of great feedback. It has been exciting for us to take a lot of the ideas an quickly incorporate them into Nota, to make it even more useful. Even with the initial excitement, one thing hasn’t quite felt right. Our price.
While building Nota, we learned OTs have many different ways in which they work. Some work full time in a hospital, school or practice, others are on their own working in patient’s homes, some work in multiple practices, still others work on their own and in a practice a few days every week. The variations are significant. The monthly, per OT, subscription model seemed simple. Every user pays the same, start and stop when you like, no contracts to lock anyone in. The reality is, it didn’t actually fit the different situations in which OTs work.
Because of the different schedules therapists keep, most practices don’t actually see value from Nota in a “per user” fashion. On top of that, we don’t think it’s right to charge a license for administrative users who may be crucial to running a practice efficiently, but don’t see patients and document notes. What really matters is how many patients a practice is documenting in Nota.
For example, two practices with 5 therapists each would pay the same each month. It seems fine, except some practices have all the therapists working full time and other practices have all therapists working part time. It doesn’t make sense for one practice to pay the same for a therapist using Nota 5 days per week, as another with therapists working two days per week.
To account for these different scenarios, we’ve changed our model to be more aligned with how therapy practices are set up and to grow with them in a way which makes sense. The new pricing is based on the number of patients a practice is “actively treating.” What does this mean? Only the patients who are in the practice count. The patients you last saw five months ago, or last school year? We’ll store all of the others as part of our agreement with you.
How is this actually going to work?
We have two scenarios, one for existing practices, and one for practices just joining Nota. For all of the practices currently using Nota, we’ll convert your account to the new plan at your next billing cycle. The great news for all existing practices, is the monthly price will be going down. We’re pretty sure you’ll be ok with this change.
For new practices, a practice will choose what they think is the right size upon signing up. Once a practice starts using Nota, we’ll look at the average number patients seen over the last three months to define the active patients. This will minimize the impact of individual patents who are only seen on an irregular schedule. Just to be clear, your data is secured, so we can’t see the actual patents records. What we can see is the number of records with activity over a certain time period. If a practice grows from one tier into the next, we’ll send a note to let you know, so you can upgrade your plan. Similarly if a practice is decreasing it’s patient load, we’ll let you know your practice fits in a lower tier, to make sure you’re not paying extra.
Changing price can be a difficult transition, while we like to think we’ve covered the main issues in this post, please get in touch with us if you have something to share. We’d be happy to take anyone though our thought process and how the changes affect your practice. We’re more excited than ever to be working in this great community, and we think we’ve found a way for us to work even better with our practices.